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Call the doctor’s office or hospital to see if a mistake was made when submitting your claim. Sometimes your health insurance information is recorded incorrectly or has not been updated with the medical facility. Contacting the medical facility, whether it be the physician’s office or hospital, can help to alleviate any unpaid bills that should have been covered by your health insurance company. NIBP connector Verify that your correct health insurance policy is on file and give the medical facility a copy of your insurance card so that the same mistake does not happen again. Sometimes an unpaid medical bill comes simply from the medical facility not having the right information on file.